How do I use Connect a Voice?
Please see our in-depth instruction guide for more information on how to use the Connect a Voice app.
How do I reset my password?
You will receive an email with a link to reset your password.
How do I download the Connect a Voice App?
Please note that an admin will need to make you a user in the system in order for you to log in. They will also need to assign you to a consumer in order for you to start a shift.
Why aren't my consumers showing up when I log in?
If you do not see a list of locations, you may need your administrator to either assign you to your consumers or add the correct location to the consumer.
Can I use my own, personal phone to use Connect a Voice?
How can I use Connect a Voice for my agency?
How do I create a new Staff member?
Enter their First Name, Last Name, Email, and Employee Number and clicking “Save”.
As soon as you hit Save, they will receive an email with instructions on creating a password and will be able to log into the Connect a Voice mobile app.
Don’t forget to assign them to their proper consumers in order for them to begin working!
How do I create a new Team Leader?
Once they are created as a staff member, go to the Team Leader section and click + Add New. Find that user on the drop-down and hit Save.
You now have a new Team Leader!